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Shipping & Delivery Policies
As we strive to get you your order as fast as possible. However, we do need a bit of time to produce GREAT coffee.
We need 2 full business days for production for ground flavor coffee orders. For whole bean coffee orders or ground coffees orders without flavoring, we need (1) one day lead time for production. Production days allow the coffee to soak in the flavoring extracts before we grind them.
We ship via UPS. UPS Ground is extremely efficient, providing very good delivery times, UPS SurePost is a great value, but may take a bit longer. We provide tracking information and for accurate delivery information we recommend using the UPS website to track your order.
Shipments to P.O. Boxes are sent via USPS or UPS depending on weight and location. Shipments to PR, HI, AK, APO/FPO & US territories are shipped via USPS. NYGC cannot guarantee the arrival time of a package. Once we give your coffee to the shipping company, it is beyond our control. We can ship to virtually any address in the world, however, international shipping is often cost prohibitive.
Please also note that the shipping rates for many items we sell are weight-based. We sell coffee in (1) one-pound increments. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
FREE Delivery is available if your order is going to an address within our local delivery area, and you accept our delivery schedule and time. Our FREE delivery area consists of all of Long Island, NY Brooklyn & Queens Please refer to the schedule below.
Our FREE local delivery schedule is usually:
Monday & Fridays- Nassau County. Friday morning– Suffolk LI. (and subject to change)
Orders received without enough production time will be delivered the following week. For Monday deliveries, we need to receive orders by 11:00am the Friday before. For Thursday deliveries we need to receive orders by 11:00am the Tuesday before delivery.
Once an order has shipped, it cannot be changed or canceled. Please see our return policy for returning items. (please place a link on the “return policy” text)
We accept returns and the policy & procedure is described there (please place a link on the “return” text). Please note that shipping costs are not refundable.
We need 2 full business days for production for ground flavor coffee orders. For whole bean coffee orders or ground coffees orders without flavoring, we need (1) one day lead time for production. Production days allow the coffee to soak in the flavoring extracts before we grind them.
We ship via UPS. UPS Ground is extremely efficient, providing very good delivery times, UPS SurePost is a great value, but may take a bit longer. We provide tracking information and for accurate delivery information we recommend using the UPS website to track your order.
Shipments to P.O. Boxes are sent via USPS or UPS depending on weight and location. Shipments to PR, HI, AK, APO/FPO & US territories are shipped via USPS. NYGC cannot guarantee the arrival time of a package. Once we give your coffee to the shipping company, it is beyond our control. We can ship to virtually any address in the world, however, international shipping is often cost prohibitive.
Please also note that the shipping rates for many items we sell are weight-based. We sell coffee in (1) one-pound increments. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
FREE Delivery is available if your order is going to an address within our local delivery area, and you accept our delivery schedule and time. Our FREE delivery area consists of all of Long Island, NY Brooklyn & Queens Please refer to the schedule below.
Our FREE local delivery schedule is usually:
Monday & Fridays- Nassau County. Friday morning– Suffolk LI. (and subject to change)
Orders received without enough production time will be delivered the following week. For Monday deliveries, we need to receive orders by 11:00am the Friday before. For Thursday deliveries we need to receive orders by 11:00am the Tuesday before delivery.
Once an order has shipped, it cannot be changed or canceled. Please see our return policy for returning items. (please place a link on the “return policy” text)
We accept returns and the policy & procedure is described there (please place a link on the “return” text). Please note that shipping costs are not refundable.